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Returns & Exchanges

Product Availability 

We make every attempt to fill your order with the product requested and will attempt to inform you if an item is not available. An unavailable item may be substituted with a product of equal or greater value. 

Return Policy 

Adhering to ACCO Brands' Return Policy allows us to provide you better service by processing your return and issuing appropriate credit, replacement, or repair more quickly.

  • For products purchased from a local store or through an office product dealers catalog, please return the product to where it was originally purchased. If the original location will not accept your return, you may contact us for assistance. 

  • For all purchases ordered directly from us either online, by phone or through the mail, please complete the Returns/Replacements form found in your shipment. Be sure to include your contact information along with the item number and a reason for the return. A customer service representative will contact you to assist with the issue. 

  • Subject to the written warranty from ACCO Brands that accompanies a product, defective products will be accepted by ACCO Brands for credit, exchange or repair within 90 days of the invoice date. ACCO Brands is responsible for return freight on these items if applicable. Note that verification of the claimed defect by ACCO Brands authorized personnel will be required prior to issuance of proper credit, exchange, or repair. 

  • Non-defective supply and non-installed equipment and part returns are subject to a 20% restocking fee and must be completed within 30 days of the date of the invoice. Product must be returned in the original selling packaging, quantity and must be in a condition for resale. Customer is responsible for return freight on these items. 

  • Non-defective installed equipment returns will not be accepted. 

  • All custom-made product sales are final and are not eligible for return.